Bilingual Spanish Customer Care Specialist

Alta Resources Corp.; Fort Myers (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Alta Resources is seeking a Spanish bilingual Customer Care Representative in Fort Myers, FL to provide professional service via phone, email, chat and social media. You will handle inbound and outbound calls, process orders, and support sales with a consultative approach.

Responsibilities include updating reports, testing surveys, data entry, and resolving customer issues to ensure retention. You may translate between Spanish and English as needed, maintain confidentiality, and meet performance

Qualifications

• High school diploma or equivalent; post high school education preferred.
• Must be fluent in Spanish & English, French & English, or German & English.
• Experience in customer service, sales, training, or member retention preferred.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide inbound/outbound customer care and sales support via phone, email, chat, and social media.
• Update reports and assist in testing surveys and processes; data analysis as needed.
• Resolve customer issues with timely, accurate data entry and CRM updates.
• Identify potential sales opportunities and upsell related products.
• Maintain confidentiality and adhere to policies.

Skills

Fluent in Spanish & English

Excellent interpersonal, verbal and WR

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Alta Resources is seeking a Spanish bilingual Customer Care Representative in Fort Myers, FL to provide professional service via phone, email, chat and social media. You will handle inbound and outbound calls, process orders, and support sales with a consultative approach.

Responsibilities include updating reports, testing surveys, data entry, and resolving customer issues to ensure retention. You may translate between Spanish and English as needed, maintain confidentiality, and meet performance