Bilingual Customer Advocate (EN/ES)

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for career advancement

Job summary

MCI is seeking enthusiastic Bilingual Customer Service Representatives to join their team in Killeen, Texas. This full-time, entry-level, on-site position involves providing exceptional customer support in both English and Spanish across various service programs. MCI offers comprehensive training and opportunities for advancement.

The ideal candidate will possess excellent communication skills and a passion for helping others. Must be at least 18 years old and have a high school diploma or equivalent.

Qualifications

• Must be at least 18 years of age.
• Reliable wired high-speed internet connection.
• Fluent in both English and Spanish.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Deliver outstanding customer service in English and Spanish.
• Troubleshoot basic technical issues and assist customers.

Skills

Bilingual in English and Spanish

Customer service skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking enthusiastic Bilingual Customer Service Representatives to join their team in Killeen, Texas. This full-time, entry-level, on-site position involves providing exceptional customer support in both English and Spanish across various service programs. MCI offers comprehensive training and opportunities for advancement.

The ideal candidate will possess excellent communication skills and a passion for helping others. Must be at least 18 years old and have a high school diploma or equivalent.