Bilingual Spanish Customer Support Specialist

MCI; Killeen (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking a motivated Bilingual Spanish Call Center Representative to join our on-site team in Killeen, TX. You will handle a mix of inbound and outbound calls, assisting customers with product and service inquiries and resolving basic technical issues.

Ideal candidates are fluent in English and Spanish, with strong communication skills and a reliable internet connection for optional work-from-home programs.

Qualifications

• Fluent in English and Spanish (written and spoken).
• Experience using computers for data entry and customer support activities.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Accurately document customer interactions, requests, and claims in company systems.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

MCI is seeking a motivated Bilingual Spanish Call Center Representative to join our on-site team in Killeen, TX. You will handle a mix of inbound and outbound calls, assisting customers with product and service inquiries and resolving basic technical issues.

Ideal candidates are fluent in English and Spanish, with strong communication skills and a reliable internet connection for optional work-from-home programs.