Bilingual Customer Service Specialist — Remote/On-Site

MCI; Killeen (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

MCI is seeking ambitious bilingual Customer Service Representatives in Killeen, TX to handle inbound inquiries, resolve issues, and assist with back-office operations for commercial and public sector clients. You will use CRM systems, follow scripts, and stay updated on program changes.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced environment while delivering excellent customer experiences.

Qualifikationen

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.

Aufgaben

• Handle inbound and outbound calls in a courteous and professional manner.
• Resolve customer issues with first-call resolution strategies.
• Research and coordinate with internal departments to resolve inquiries.
• Accurately document customer interactions and claims in CRM systems.
• Use internal knowledge bases and training to answer questions confidently.
• Follow all required scripts, policies, and confidentiality protocols.
• Escalate complex issues to supervisors when needed.
• Stay current on program updates through training and team meetings.
• Meet all attendance and schedule requirements.

Kenntnisse

Communication

Typing

MS Office

Windows OS

Customer service

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Jobbeschreibung

MCI is seeking ambitious bilingual Customer Service Representatives in Killeen, TX to handle inbound inquiries, resolve issues, and assist with back-office operations for commercial and public sector clients. You will use CRM systems, follow scripts, and stay updated on program changes.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced environment while delivering excellent customer experiences.