Bilingual Call Center CX Agent (English/Spanish)

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers in Killeen, Texas, is seeking Customer Service Representatives to provide exceptional support to clients. The role involves answering calls, assisting with inquiries, providing technical support, and ensuring a best-in-class customer experience. Ideal candidates need to be fluent in English and Spanish, with excellent communication skills and previous customer service experience preferred. MCI offers competitive compensation, benefits, and opportunities for career growth in a team-oriented work environment.

Qualifications

• Must be 18 years or older.
• Previous customer service experience is preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication skills

Fluent in English

Fluent in Spanish

Attention to detail

Organizational skills

Ability to handle high call volumes

Interpersonal skills

Education

High school diploma or GED

Job description

MCI Careers in Killeen, Texas, is seeking Customer Service Representatives to provide exceptional support to clients. The role involves answering calls, assisting with inquiries, providing technical support, and ensuring a best-in-class customer experience. Ideal candidates need to be fluent in English and Spanish, with excellent communication skills and previous customer service experience preferred. MCI offers competitive compensation, benefits, and opportunities for career growth in a team-oriented work environment.