Bilingual Customer Support Specialist (EN/ES)

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Career advancement opportunities

Job summary

MCI, based in Wichita, KS, is looking for enthusiastic Bilingual Customer Service Representatives fluent in English and Spanish. You will provide exceptional customer support and build lasting relationships with clients.

This full-time position requires no previous contact center experience. Successful candidates should have excellent communication skills and a passion for helping others. MCI offers industry-leading training and opportunities for career advancement into roles such as Supervisor and Trainer.

Qualifications

• Must be at least 18 years of age.
• Experience using computers for data entry and customer support activities.
• Reliable wired high-speed internet connection for work-from-home programs where applicable.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Deliver outstanding customer service in English and Spanish.
• Troubleshoot basic technical issues and manage account-related inquiries.

Skills

Fluent in both English and Spanish

Strong communication and time-management skills

Customer-focused with empathy

Basic proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

MCI, based in Wichita, KS, is looking for enthusiastic Bilingual Customer Service Representatives fluent in English and Spanish. You will provide exceptional customer support and build lasting relationships with clients.

This full-time position requires no previous contact center experience. Successful candidates should have excellent communication skills and a passion for helping others. MCI offers industry-leading training and opportunities for career advancement into roles such as Supervisor and Trainer.