Bilingual Inbound Support Specialist (Spanish/English)

MCI; Killeen (TX); Presencial; USD 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Health benefits

Incentives & rewards

Paid training

Resumo da oferta

MCI is seeking a Bilingual Customer Service Representative in Killeen, TX, to manage inbound calls for Spanish-speaking customers. The ideal candidate needs to have a high school diploma, excellent communication skills, and be fluent in both Spanish and English. You will utilize modern customer service technology and sales skills to enhance client interactions. MCI offers benefits like paid time off, health insurance, and opportunities for career growth in a supportive environment.

Qualificações

• Must be fluent in both Spanish and English.
• Ability to type swiftly and accurately (20+ words a minute).
• Strong teamwork and interpersonal skills.

Responsabilidades

• Handle inbound customer service calls for existing customers.
• Use technology and sales skills to upsell services.
• Resolve customer issues and ensure the best customer experience.

Conhecimentos

Communication skills

Problem-solving

Reliability

Customer service orientation

Multi-tasking

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office Suite

Windows operating system

Descrição da oferta de emprego

MCI is seeking a Bilingual Customer Service Representative in Killeen, TX, to manage inbound calls for Spanish-speaking customers. The ideal candidate needs to have a high school diploma, excellent communication skills, and be fluent in both Spanish and English. You will utilize modern customer service technology and sales skills to enhance client interactions. MCI offers benefits like paid time off, health insurance, and opportunities for career growth in a supportive environment.