Bilingual Inbound Support Specialist (Spanish/English)

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & rewards

Paid training

Job summary

MCI is seeking a Bilingual Customer Service Representative in Killeen, TX, to manage inbound calls for Spanish-speaking customers. The ideal candidate needs to have a high school diploma, excellent communication skills, and be fluent in both Spanish and English. You will utilize modern customer service technology and sales skills to enhance client interactions. MCI offers benefits like paid time off, health insurance, and opportunities for career growth in a supportive environment.

Qualifications

• Must be fluent in both Spanish and English.
• Ability to type swiftly and accurately (20+ words a minute).
• Strong teamwork and interpersonal skills.

Responsibilities

• Handle inbound customer service calls for existing customers.
• Use technology and sales skills to upsell services.
• Resolve customer issues and ensure the best customer experience.

Skills

Communication skills

Problem-solving

Reliability

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Bilingual Customer Service Representative in Killeen, TX, to manage inbound calls for Spanish-speaking customers. The ideal candidate needs to have a high school diploma, excellent communication skills, and be fluent in both Spanish and English. You will utilize modern customer service technology and sales skills to enhance client interactions. MCI offers benefits like paid time off, health insurance, and opportunities for career growth in a supportive environment.