Bilingual Bank Customer Support Specialist

MCI; Killeen (TX); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid time off including PTO and paid holidays

Health benefits after 60 days

Career growth opportunities

Job summary

MCI, based in Killeen, TX, is seeking entry-level, bilingual Customer Service Representatives to support banking customers across the nation. The role includes handling inbound calls, emails, and live chats while ensuring customer satisfaction through effective problem-solving.

Qualified candidates should have a high school diploma, strong communication skills, and proficiency in Microsoft Office. MCI offers competitive compensation along with comprehensive benefits, including health coverage and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Strong written and verbal communication skills.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Reliability and punctuality with strong time-management skills.

Responsibilities

• Handle inbound calls, emails, and live chats courteously.
• Listen actively to understand customer needs.
• Troubleshoot basic technical issues.
• Ensure first-call resolution through effective problem-solving.
• Maintain accurate customer records in CRM systems.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Conflict resolution

Customer empathy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, based in Killeen, TX, is seeking entry-level, bilingual Customer Service Representatives to support banking customers across the nation. The role includes handling inbound calls, emails, and live chats while ensuring customer satisfaction through effective problem-solving.

Qualified candidates should have a high school diploma, strong communication skills, and proficiency in Microsoft Office. MCI offers competitive compensation along with comprehensive benefits, including health coverage and opportunities for career growth.