Bilingual Customer Advocate (EN/ES)

MCI; Mesilla (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Career advancement opportunities

Job summary

MCI, a leading tech-enabled business services organization based in Mesilla, NM, is searching for enthusiastic Bilingual Customer Service Representatives fluent in both English and Spanish. In this full-time, entry-level role, you will provide exceptional support across a variety of inbound service programs.

Your main responsibilities will include assisting customers with inquiries, troubleshooting basic technical issues, and building lasting relationships through professional service. No prior contact center experience is necessary.

Qualifications

• Must be at least 18 years of age.
• Fluent in both English and Spanish, with excellent communication skills.
• Experience using computers for data entry and customer support activities.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Deliver outstanding customer service in both English and Spanish.
• Troubleshoot basic technical issues and assist customers with inquiries.

Skills

Bilingual (English and Spanish)

Customer service

Problem-solving skills

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows-based applications

Job description

MCI, a leading tech-enabled business services organization based in Mesilla, NM, is searching for enthusiastic Bilingual Customer Service Representatives fluent in both English and Spanish. In this full-time, entry-level role, you will provide exceptional support across a variety of inbound service programs.

Your main responsibilities will include assisting customers with inquiries, troubleshooting basic technical issues, and building lasting relationships through professional service. No prior contact center experience is necessary.