Bilingual Customer Sales & Support Agent

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is hiring a Bilingual Customer Service & Sales Representative in Killeen, Texas. This entry-level position involves handling customer inquiries across multiple platforms, providing technical support and account management.

Candidates should possess strong communication skills and the ability to perform in a fast-paced environment. MCI offers paid training, comprehensive health benefits, and growth opportunities within a supportive team culture.

Join MCI’s rapidly expanding workforce and contribute to exceptional customer experiences.

Qualifications

• Must be 18 years or older.
• Ability to multi-task and work independently.
• Team-oriented with a strong customer-first mindset.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats.
• Provide accurate solutions to customer needs.
• Document customer interactions in CRM systems.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Skilled in conflict resolution and problem-solving

Customer empathy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is hiring a Bilingual Customer Service & Sales Representative in Killeen, Texas. This entry-level position involves handling customer inquiries across multiple platforms, providing technical support and account management.

Candidates should possess strong communication skills and the ability to perform in a fast-paced environment. MCI offers paid training, comprehensive health benefits, and growth opportunities within a supportive team culture.

Join MCI’s rapidly expanding workforce and contribute to exceptional customer experiences.