Bilingual Customer Support Associate

MCI Careers; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI Careers in Killeen, Texas, is seeking full-time and part-time bilingual customer service representatives for inbound projects. The role involves troubleshooting basic technical issues, building strong customer relationships, and recognizing upsell opportunities. Candidates should be problem solvers who provide excellent service. No prior contact center experience is required, and the position offers competitive compensation, Paid Time Off, health benefits, and career development opportunities in a casual work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Strong team orientation and customer focus.

Responsibilities

• Provide resolutions and support customers based on their needs.
• Improve customer service and product knowledge daily.
• Resolve initial interactions with effective call handling.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers in Killeen, Texas, is seeking full-time and part-time bilingual customer service representatives for inbound projects. The role involves troubleshooting basic technical issues, building strong customer relationships, and recognizing upsell opportunities. Candidates should be problem solvers who provide excellent service. No prior contact center experience is required, and the position offers competitive compensation, Paid Time Off, health benefits, and career development opportunities in a casual work environment.