Bilingual CSR & Sales Support - Building Materials

SRS Building Products - Syracuse; City of Syracuse (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus programs

Commissions

401(k) with company match

Paid time off

Medical/dental/vision

Life insurance

Discretionary bonuses

Job summary

SRS Building Products - Syracuse is seeking a Customer Service Representative to deliver exceptional counter and phone service, support sales, and coordinate with drivers and warehouse teams in a fast-paced on-site branch.

The role emphasizes customer focus, bilingual English/Spanish communication, and proficiency with CRM/ERP systems to enter orders and process transactions, with opportunities for growth in sales or management.

Qualifications

• Proven customer service experience with walk-in and phone handling.
• Familiarity with CRM and ERP for order entry and cash transactions.
• Authorized to work in the U.S. without sponsorship.
• Bilingual English/Spanish preferred.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales and coordinates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values and uses bilingual skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

Phone handling

Bilingual EN/ES

Interpersonal skills

Sales support

Teamwork

Problem solving

Time management

Communication

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

CRM systems

ERP platforms

MS Excel

Job description

SRS Building Products - Syracuse is seeking a Customer Service Representative to deliver exceptional counter and phone service, support sales, and coordinate with drivers and warehouse teams in a fast-paced on-site branch.

The role emphasizes customer focus, bilingual English/Spanish communication, and proficiency with CRM/ERP systems to enter orders and process transactions, with opportunities for growth in sales or management.