Bilingual Customer Service & ERP Counter Specialist

SRS Building Products - Ogden; Ogden (UT); On-site; USD 28,000 - 34,000; Full time

Job summary

SRS Building Products - Ogden is seeking a Customer Service Representative to provide outstanding counter and phone service to walk-in customers, coordinate with sales, drivers, and warehouse teams, and support growth in a fast-paced environment.

Ideal candidates are proactive, customer-focused, tech-savvy, bilingual in English/Spanish, and able to use CRM and ERP systems for order entry and transactions.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

CRM systems

ERP platforms

Bilingual English/Spanish

Education

High school diploma

Associate's or Bachelor's in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Building Products - Ogden is seeking a Customer Service Representative to provide outstanding counter and phone service to walk-in customers, coordinate with sales, drivers, and warehouse teams, and support growth in a fast-paced environment.

Ideal candidates are proactive, customer-focused, tech-savvy, bilingual in English/Spanish, and able to use CRM and ERP systems for order entry and transactions.