Bilingual Customer Service & Sales Support

SRS Distribution Inc.; Las Vegas (NV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/dental/vision benefits

Employee Stock Purchase Plan

Job summary

SRS Building Products, a Las Vegas based unit of SRS Distribution Inc., is hiring a Customer Service Representative to handle walk-in and phone inquiries, deliver product information, and support sales growth. You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment, while maintaining customer records in ERP/CRM systems.

The role emphasizes bilingual English/Spanish communication, high-quality customer service, and adherence to safety and company values in

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Proven ability to support sales and identify new opportunities.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information and resolves issues efficiently.
• Engages walk-in customers with counter sales support and collaborates with sales/drivers/warehouse to fulfill orders.
• Uses bilingual English/Spanish to enhance customer experience.

Skills

Customer Service

Phone Handling

CRM Systems

ERP Systems

Bilingual EN/ES

Communication

Teamwork

Sales Support

Problem Solving

Time Management

Education

High School Diploma

Associate/Bachelor in Communications or Business

Tools

CRM systems

ERP platforms

Job description

SRS Building Products, a Las Vegas based unit of SRS Distribution Inc., is hiring a Customer Service Representative to handle walk-in and phone inquiries, deliver product information, and support sales growth. You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment, while maintaining customer records in ERP/CRM systems.

The role emphasizes bilingual English/Spanish communication, high-quality customer service, and adherence to safety and company values in