Bilingual Customer Service & Sales Support Pro

SRS Distribution Inc.; City of Syracuse (NY); Vor Ort; USD 57.308.000 - 71.635.000; Vollzeit

Benefits dieser Stelle

Overtime eligible

Bonuses & commissions

401(k) match

Paid time off

Medical/dental/vision

Zusammenfassung

SRS Building Products - Syracuse, NY is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers, support sales, and coordinate with drivers and warehouse staff. You will process orders, enter data into ERP, and uphold the company’s Make Money and Have Fun culture.

Ideal candidates are customer-focused, tech-savvy, bilingual English/Spanish preferred, with 1–2 years in customer service, and a valid U.S. driver’s license.

Qualifikationen

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal and team skills with a safety-conscious mindset.
• Bilingual (English/Spanish) preferred; authorized to work in the U.S. without sponsorship.

Aufgaben

• Handle inquiries and complaints via phone, email, and in-person.
• Provide product information and support order fulfillment with sales, drivers, and warehouse teams.
• Process transactions in ERP and maintain accurate customer records.
• Assist walk-in customers with counter sales and contribute to sales growth.

Kenntnisse

Customer service

Phone handling

CRM systems

ERP systems

Bilingual English/Spanish

Sales support

Team collaboration

Communication

Ausbildung

High school diploma

Associate/Bachelor's in communications or business

Tools

CRM software

ERP platforms

Jobbeschreibung

SRS Building Products - Syracuse, NY is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers, support sales, and coordinate with drivers and warehouse staff. You will process orders, enter data into ERP, and uphold the company’s Make Money and Have Fun culture.

Ideal candidates are customer-focused, tech-savvy, bilingual English/Spanish preferred, with 1–2 years in customer service, and a valid U.S. driver’s license.