Bilingual Customer Success & Sales Support
SRS Distribution Inc.
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Benefits offered by this job
Job summary
SRS Building Products - Whitehall, PA is seeking a Customer Service Representative to provide exceptional counter and phone service, support sales, and coordinate with drivers and warehouse teams for timely order fulfillment. This on-site role emphasizes proactive customer focus, tech-savviness, and alignment with the "Make Money and Have Fun" culture.
Ideal candidates will have 1-2 years of customer service experience, familiarity with CRM and ERP systems, and the ability to support sales
Qualifications
- Proven customer service and phone handling experience with active listening skills.
Responsibilities
- Handle inquiries and complaints via phone, email, and in-person to deliver outstanding service.
- Provide product information and resolve issues efficiently while maintaining accurate customer records.
- Engage walk-in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to fulfill orders.
- Process transactions in the ERP system and support sales growth by identifying opportunities.
- Uphold company values, ensure compliance, and use bilingual English/Spanish to enhance customer experience.
Skills
Education
Tools
Job description
SRS Building Products - Whitehall, PA is seeking a Customer Service Representative to provide exceptional counter and phone service, support sales, and coordinate with drivers and warehouse teams for timely order fulfillment. This on-site role emphasizes proactive customer focus, tech-savviness, and alignment with the "Make Money and Have Fun" culture.
Ideal candidates will have 1-2 years of customer service experience, familiarity with CRM and ERP systems, and the ability to support sales
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