Bilingual CSR: Elevate Service & Drive Sales

- Johnstown; Johnstown (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Overtime eligibility

Performance-based bonuses

Car allowance or fuel program

Travel expense reimbursement

Job summary

SRS Distribution Inc. is seeking a Customer Service Representative to enhance customer satisfaction through frontline walk-in, phone, and email support. You will coordinate with sales, drivers, and warehouse teams to ensure accurate orders and timely fulfillment while promoting our Make Money and Have Fun culture.

The role emphasizes bilingual English/Spanish communication, ERP/CRM familiarity, and a proactive approach to sales support in a fast-paced, on-site office environment.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the culture.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

Active listening

CRM systems

ERP systems

Bilingual English/Spanish

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's in communications or business management

Tools

CRM software

ERP software

Job description

SRS Distribution Inc. is seeking a Customer Service Representative to enhance customer satisfaction through frontline walk-in, phone, and email support. You will coordinate with sales, drivers, and warehouse teams to ensure accurate orders and timely fulfillment while promoting our Make Money and Have Fun culture.

The role emphasizes bilingual English/Spanish communication, ERP/CRM familiarity, and a proactive approach to sales support in a fast-paced, on-site office environment.