Bilingual Customer Service & Sales Support

SRS Building Products; La Mesa (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/Dental/Vision

Job summary

SRS Building Products in La Mesa, CA is seeking a Customer Service Representative to deliver exceptional counter and phone service, engage with walk-in customers, and coordinate with sales, drivers, and the warehouse to ensure timely order fulfillment.

The ideal candidate will be customer-focused, tech-savvy, bilingual (English/Spanish), and proficient with CRM and ERP systems for order entry and issue resolution in a fast-paced, on-site environment.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

Relationship building

Sales support

Tech-savvy

Bilingual English/Spanish

Communication

Time management

Education

High school diploma

Associate's or Bachelor's in communications or business management

Tools

CRM systems

ERP platforms

MS Office

Job description

SRS Building Products in La Mesa, CA is seeking a Customer Service Representative to deliver exceptional counter and phone service, engage with walk-in customers, and coordinate with sales, drivers, and the warehouse to ensure timely order fulfillment.

The ideal candidate will be customer-focused, tech-savvy, bilingual (English/Spanish), and proficient with CRM and ERP systems for order entry and issue resolution in a fast-paced, on-site environment.