On-Site Bilingual Customer Service & Sales Support

SRS Distribution; Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision insurance

Life and disability insurance

Job summary

SRS Building Products in Chicago, IL is seeking a Customer Service Representative to deliver top-notch counter and phone service, assist walk-in customers, and support sales with accurate order processing. This on-site role requires bilingual English/Spanish communication, CRM/ERP familiarity, and a proactive, team-oriented mindset.

You will collaborate with sales, drivers, and warehouse teams, uphold safety and company values, and participate in growth opportunities within building materials

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the "Make Money and Have Fun" culture.
• Valid driver's license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Bilingual (English/Spanish) preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

CRM systems

ERP platforms

Bilingual English/Spanish

Driver's license

Sales support

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products in Chicago, IL is seeking a Customer Service Representative to deliver top-notch counter and phone service, assist walk-in customers, and support sales with accurate order processing. This on-site role requires bilingual English/Spanish communication, CRM/ERP familiarity, and a proactive, team-oriented mindset.

You will collaborate with sales, drivers, and warehouse teams, uphold safety and company values, and participate in growth opportunities within building materials