Bilingual Customer Service & Sales Specialist

SRS Building Products - Las Vegas; Las Vegas (NV); On-site; USD 28,000 - 34,000; Full time

Job summary

SRS Building Products - Las Vegas is seeking a Customer Service Representative to engage walk-in customers, provide product information, and support sales. This on-site role requires bilingual English/Spanish, proficiency with CRM/ERP, and a proactive, customer-focused mindset.

You will collaborate with sales, drivers, and warehouse teams to ensure accurate orders and timely delivery while upholding our “Make Money and Have Fun” culture.

Qualifications

• Customer service experience with phone handling.
• Familiarity with CRM and ERP platforms.
• Bilingual English/Spanish preferred.
• Valid driver’s license and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Experience with B2B relationships in building materials.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and coordinates with sales, drivers, and warehouse teams for timely orders.
• Manages phone inquiries, processes transactions in the ERP system, and supports sales growth by identifying opportunities.
• Upholds company values and uses bilingual skills to enhance customer experience.

Skills

Customer service

Phone handling

CRM

ERP

Bilingual EN/ES

Sales support

Teamwork

Education

High school diploma or equivalent

Associate or Bachelor's in communications or business management

Tools

CRM software

ERP systems

Job description

SRS Building Products - Las Vegas is seeking a Customer Service Representative to engage walk-in customers, provide product information, and support sales. This on-site role requires bilingual English/Spanish, proficiency with CRM/ERP, and a proactive, customer-focused mindset.

You will collaborate with sales, drivers, and warehouse teams to ensure accurate orders and timely delivery while upholding our “Make Money and Have Fun” culture.