Bilingual Customer Service & Sales Support Pro

SRS Distribution Inc.; California; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical, Dental and Vision Benefits

Flexible spending accounts

Life Insurance

Short-Term Disability

Long-Term Disability

Safety program with bonuses for our Dr

Employee Referral Bonus

Job summary

SRS Building Products - La Mesa, CA is seeking a Customer Service Representative to deliver exceptional counter and phone service, engage with walk-in customers, and support sales teams. You will coordinate with sales, drivers, and warehouse staff to fulfill orders while maintaining accurate records.

The role emphasizes bilingual (English/Spanish) communication, proactive problem solving, and a culture of making money and having fun.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening, bilingual (English/Spanish) preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

Sales acumen

Team collaboration

Bilingual English/Spanish

Education

High school diploma

Associate's or bachelor's in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - La Mesa, CA is seeking a Customer Service Representative to deliver exceptional counter and phone service, engage with walk-in customers, and support sales teams. You will coordinate with sales, drivers, and warehouse staff to fulfill orders while maintaining accurate records.

The role emphasizes bilingual (English/Spanish) communication, proactive problem solving, and a culture of making money and having fun.