Bilingual CS & Sales Support - On-Site

SRS Building Products - Syracuse; City of Syracuse (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) with company match

Medical/Dental/Vision insurance

Paid time off

Life insurance

Job summary

SRS Building Products - Syracuse is seeking a Customer Service Representative to deliver outstanding service to walk-in customers and support sales teams. The role requires coordination with sales, drivers, and warehouse staff, plus proficiency with CRM and ERP systems.

Ideal candidates will be customer-focused, tech-savvy, and able to communicate effectively in English and Spanish. This is an on-site role based in Syracuse, NY, with growth opportunities in sales or management.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and transactions.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Delivers outstanding service by handling inquiries via phone, email, and in person.
• Provides product information and maintains accurate customer records.
• Engages walk‑in customers with counter sales support and coordinates with sales, drivers, and warehouse teams.
• Processes transactions in the ERP system and identifies opportunities to grow sales.
• Upholds company values, ensures compliance, and supports bilingual customer interactions.

Skills

Customer service

CRM/ERP experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or bachelor's in communications or business

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Syracuse is seeking a Customer Service Representative to deliver outstanding service to walk-in customers and support sales teams. The role requires coordination with sales, drivers, and warehouse staff, plus proficiency with CRM and ERP systems.

Ideal candidates will be customer-focused, tech-savvy, and able to communicate effectively in English and Spanish. This is an on-site role based in Syracuse, NY, with growth opportunities in sales or management.