On-Site Bilingual Customer Service & Sales Support

SRS Building Products - Tuscaloosa; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Medical/dental/vision

Employee stock purchase plan

Life insurance

Disability insurance

Flexible spending accounts

Job summary

SRS Building Products - Tuscaloosa is seeking a Customer Service Representative to deliver exceptional counter and phone service to walk-in customers in a fast-paced on-site setting. You will coordinate with sales, drivers, and warehouse teams to ensure accurate orders and timely fulfillment.

The role emphasizes strong communication, CRM/ERP proficiency, and a customer-focused mindset. Bilingual English/Spanish skills are preferred, with growth opportunities in sales or management within a

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Bilingual English/Spanish preferred.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying opportunities.
• Uses bilingual skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

CRM proficiency

ERP proficiency

Bilingual English/Spanish

Sales support

Interpersonal skills

Communication

Team collaboration

Problem solving

Education

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Tuscaloosa is seeking a Customer Service Representative to deliver exceptional counter and phone service to walk-in customers in a fast-paced on-site setting. You will coordinate with sales, drivers, and warehouse teams to ensure accurate orders and timely fulfillment.

The role emphasizes strong communication, CRM/ERP proficiency, and a customer-focused mindset. Bilingual English/Spanish skills are preferred, with growth opportunities in sales or management within a