Onsite Bilingual CSR & Sales Support

SRS Building Products - Flemington; Flemington (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Job summary

SRS Building Products - Flemington is hiring a Customer Service Representative to deliver outstanding counter and phone service, engage with walk-in customers, and coordinate with sales, drivers, and warehouse teams. The role emphasizes bilingual English/Spanish capabilities, accuracy in records, and growth opportunities within the sales track.

The position is on-site in Flemington, NJ, requires a high school diploma or equivalent, and offers a range of benefits along with possible bonuses based

Qualifications

• Minimum of strong customer service and phone handling experience.
• Familiarity with CRM and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills and team orientation.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Engages walk-in customers with counter sales and collaborates with sales, drivers, and warehouse teams for timely orders.
• Manages phone inquiries, processes transactions in the ERP system, and supports sales growth by identifying opportunities.
• Upholds company values and uses bilingual (English/Spanish) skills to enhance customer experience.

Skills

Active listening

CRM systems

ERP systems

Bilingual English/Spanish

Customer service

Sales support

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM software

ERP software

Job description

SRS Building Products - Flemington is hiring a Customer Service Representative to deliver outstanding counter and phone service, engage with walk-in customers, and coordinate with sales, drivers, and warehouse teams. The role emphasizes bilingual English/Spanish capabilities, accuracy in records, and growth opportunities within the sales track.

The position is on-site in Flemington, NJ, requires a high school diploma or equivalent, and offers a range of benefits along with possible bonuses based