Bilingual Customer Service & Sales Support

SRS Building Products - Chicago; Chicago (IL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Overtime eligible

Bonus programs

Car allowance or vehicle program

Travel expense reimbursement

Competitive benefits

Job summary

SRS Building Products - Chicago is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers in our Chicago, IL branch. You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment and accurate records.

The role emphasizes bilingual English/Spanish communication, problem solving, and sales support with opportunities for growth within the branch.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred
• Intermediate ERP system skills for transaction management
• Experience in B2B relationship management within building materials distribution

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to fulfill orders.
• Manages phone inquiries, processes transactions in ERP, and supports sales growth.
• Upholds company values and uses bilingual skills to enhance customer experience.

Skills

Customer service

Phone handling

CRM proficiency

ERP proficiency

Bilingual English/Spanish

Sales support

Communication skills

Team collaboration

Active listening

Driving required

Education

High school diploma

Associate or Bachelor's degree in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Building Products - Chicago is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers in our Chicago, IL branch. You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment and accurate records.

The role emphasizes bilingual English/Spanish communication, problem solving, and sales support with opportunities for growth within the branch.