Bilingual Customer Care & Sales Support

SRS Distribution Inc.; Santa Fe (NM); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Paid time off

Medical/Dental/Vision benefits

Employee Stock Purchase Plan

Job summary

SRS Building Products - Santa Fe, NM is seeking a Customer Service Representative to provide outstanding counter and phone service, coordinate with sales, drivers, and warehouse teams, and support growth in a fast-paced environment.

Ideal candidates bring 1–2 years in customer service, strong communication in English and Spanish, and familiarity with CRM/ERP for order entry and transactions. This on-site role offers competitive pay, benefits, and opportunities for advancement.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

Interpersonal skills

Teamwork

Sales awareness

Education

High school diploma

Associate's or Bachelor's degree in business/communications

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Santa Fe, NM is seeking a Customer Service Representative to provide outstanding counter and phone service, coordinate with sales, drivers, and warehouse teams, and support growth in a fast-paced environment.

Ideal candidates bring 1–2 years in customer service, strong communication in English and Spanish, and familiarity with CRM/ERP for order entry and transactions. This on-site role offers competitive pay, benefits, and opportunities for advancement.