Bilingual On-Site Customer Service & Sales Support

SRS Distribution; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SRS Building Products in Tallahassee, FL seeks a Customer Service Representative to provide on-site, proactive customer support for walk-in and phone inquiries. You will coordinate with sales, drivers, and warehouse teams to ensure accurate orders, fast responses, and strong customer relationships while leveraging CRM and ERP systems for transactions and records.

The role emphasizes bilingual English/Spanish communication, teamwork, and a culture of making money and having fun, with growth

Qualifications

• Minimum Education: a high school diploma or equivalent is required.
• Minimum Years Of Work Experience: 1-2 years of customer service experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

Interpersonal skills

Sales mindset

Communication

Time management

Team collaboration

Problem solving

Bilingual (EN/ES) preferred

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products in Tallahassee, FL seeks a Customer Service Representative to provide on-site, proactive customer support for walk-in and phone inquiries. You will coordinate with sales, drivers, and warehouse teams to ensure accurate orders, fast responses, and strong customer relationships while leveraging CRM and ERP systems for transactions and records.

The role emphasizes bilingual English/Spanish communication, teamwork, and a culture of making money and having fun, with growth