Bilingual Client Experience Associate

PNC; Eagle Pass (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC is seeking a Client Experience Associate for its Retail Banking group based in Eagle Pass, TX, supporting multiple branches in the Upper Rio Grande Region.

The role emphasizes delivering an exceptional customer experience, leveraging technology and sales opportunities while abiding by bank policies. Spanish language skills preferred, in-office environment, visa sponsorship not provided.

Qualifications

• Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Typical <1 year of related experience; education or equivalent experience may be considered.
• No degree is required for this client experience role; relevant background may be accepted.
• No required certifications or licenses noted for this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers opportunities to branch staff.
• Performs lobby engagement to position PNC products and leverage technology in customer interactions.
• Applies product and procedural knowledge to solve customer problems and ensure efficient operations.
• Supports proactive sales conversations through defined processes and inbound/outbound interactions.
• Helps grow customer share of wallet via differentiated customer experience and problem resolution.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for its Retail Banking group based in Eagle Pass, TX, supporting multiple branches in the Upper Rio Grande Region.

The role emphasizes delivering an exceptional customer experience, leveraging technology and sales opportunities while abiding by bank policies. Spanish language skills preferred, in-office environment, visa sponsorship not provided.