Bilingual Client Experience Associate (Spanish Preferred)

Fairygodboss; Eagle Pass (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Pension and stock plans

Job summary

PNC in Eagle Pass, TX is seeking a Client Experience Associate to deliver a unique customer experience across branches in the Upper Rio Grande Region. Bilingual Spanish preferred and in-office role.

You'll educate customers, identify banking opportunities, and refer to branch staff. The role emphasizes customer loyalty, service excellence, and using digital tools to enhance financial wellbeing.

Qualifications

• Successful candidates must demonstrate relevant knowledge, skills, and abilities for a Client Experience Associate role.
• Experience in customer-facing banking environments is preferred.
• Bilingual Spanish is a plus for this in-office position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives and refers opportunities to branch staff.
• Performs lobby engagement and educates on digital tools for financial transactions.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and maintenance transactions are completed efficiently.
• Supports proactive sales conversations to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Eagle Pass, TX is seeking a Client Experience Associate to deliver a unique customer experience across branches in the Upper Rio Grande Region. Bilingual Spanish preferred and in-office role.

You'll educate customers, identify banking opportunities, and refer to branch staff. The role emphasizes customer loyalty, service excellence, and using digital tools to enhance financial wellbeing.