Bilingual Client Experience Associate (Banking)

PNC; Rowlett (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with PNC match

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Rowlett, TX. The role focuses on delivering a superior customer experience aimed at improving financial wellbeing and loyalty, with opportunities to educate customers and refer to branch staff.

The position emphasizes proactive sales through lobby engagement and the use of technology to assist customers, with an in-office, community-focused environment. Spanish speaking is preferred but not required.

Qualifications

• No university degree required; related experience may be needed.
• Spanish language ability is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer to branch staff.
• Engage customers through lobby activities and use technology to assist.
• Support proactive sales conversations through a defined sales process.

Skills

Customer Service

Banking Knowledge

Communication

Proactive Sales

Digital Awareness

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Rowlett, TX. The role focuses on delivering a superior customer experience aimed at improving financial wellbeing and loyalty, with opportunities to educate customers and refer to branch staff.

The position emphasizes proactive sales through lobby engagement and the use of technology to assist customers, with an in-office, community-focused environment. Spanish speaking is preferred but not required.