Bilingual Client Experience Specialist (Banking & Loyalty)

PNC Financial Services Group, Inc.; Boerne (TX); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Pension and stock purchase plan

Education assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Boerne, TX, is seeking a Client Experience Associate to deliver a tailored banking experience, educate customers on products, and identify opportunities to grow branch loyalty.

This in-office role emphasizes service quality and adherence to policies while helping customers navigate digital tools. The ideal candidate speaks Spanish preferred, has strong communication skills, and is comfortable working in a busy branch environment.

Qualifications

• No degree required; related experience may be considered.
• Candidate should demonstrate knowledge and abilities listed in qualifications.
• Spanish speaking – preferred for this role.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes customer interactions and educates on product options and digital tools.
• Identifies banking opportunities during conversations and makes referrals to branch staff.
• Supports proactive sales through a defined process including service-to-sales and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Boerne, TX, is seeking a Client Experience Associate to deliver a tailored banking experience, educate customers on products, and identify opportunities to grow branch loyalty.

This in-office role emphasizes service quality and adherence to policies while helping customers navigate digital tools. The ideal candidate speaks Spanish preferred, has strong communication skills, and is comfortable working in a busy branch environment.