Bilingual Client Experience Associate — In-Branch (TX)

PNC; Boerne (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

PNC is seeking a Client Experience Associate to join the Boerne branch in Texas. The role centers on delivering a premier customer experience, educating clients on financial options, and identifying opportunities to enhance wallet share. Fluency in Spanish preferred to better serve the community.

The position emphasizes in-office work with a focus on relationship-building, adherence to policies, and teamwork across branch staff to support customer needs and branch operations.

Qualifications

• No university/college degree required; related experience may be considered.
• Solid understanding of banking products and customer interactions.
• Ability to manage multiple priorities and adhere to policies.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through conversations and referrals to branch staff.
• Engages customers in lobby activities and demonstrates how to use self-service tools.
• Applies product knowledge to solve customer problems and ensures efficient branch operations.
• Supports proactive sales conversations through a defined process including service-to-sales and teller interactions.
• Contributes to customer loyalty and growth of wallet share through differentiated service.

Skills

Accountability

Banking

Customer Experience (CX)

Identifying Opportunities

Leveraging Technology

Proactive Sales

Spanish Speaking

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to join the Boerne branch in Texas. The role centers on delivering a premier customer experience, educating clients on financial options, and identifying opportunities to enhance wallet share. Fluency in Spanish preferred to better serve the community.

The position emphasizes in-office work with a focus on relationship-building, adherence to policies, and teamwork across branch staff to support customer needs and branch operations.