Bilingual Client Experience Associate

PNC; Penitas (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

Life Insurance

Disability Insurance

401(k) match

Paid holidays

Vacation days

Parental leave

Job summary

PNC is seeking a Client Experience Associate based in Penitas, TX, supporting multiple branches in the Upper Valley region. The role emphasizes a high-quality customer experience and financial wellbeing for customers, with Spanish language preference noted.

The position involves in-branch engagement, guiding customers through transactions, and identifying opportunities to refer products or services. Strong communication and service orientation are essential.

Qualifications

• Customer-facing role experience preferred but not required.
• Experience explaining banking options and guiding customers through transactions.
• Familiarity with in-branch operations and service standards.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff.
• Performs lobby engagement to position PNC products and educate customers on digital options.
• Applies product knowledge to resolve customer problems.
• Maintains efficient and accurate branch operations and transactions.

Skills

Spanish bilingual

Customer experience

Accountability

Branch banking

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Penitas, TX, supporting multiple branches in the Upper Valley region. The role emphasizes a high-quality customer experience and financial wellbeing for customers, with Spanish language preference noted.

The position involves in-branch engagement, guiding customers through transactions, and identifying opportunities to refer products or services. Strong communication and service orientation are essential.