Bilingual Client Experience Specialist

Fairygodboss; Penitas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid holidays

Job summary

PNC seeks a Client Experience Associate based in Penitas, TX, supporting multiple branches in the Upper Valley Region. The role emphasizes delivering a superior customer experience and educating customers on banking options, with a preference for bilingual Spanish communication.

In-office position with responsibilities spanning lobby engagement, referrals, and daily operational accuracy, aimed at growing customer loyalty and share of wallet.

Qualifications

• Customer service experience focused on financial products and solutions.
• Ability to identify banking opportunities and refer to branch staff.
• Spanish preferred; bilingual communications are valued.

Responsibilities

• Provide a unique customer experience to improve financial wellbeing.
• Educate customers on alternatives and leverage technology.
• Educate on options for managing transactions and refer opportunities.
• Support lobby engagement and drive customer loyalty.
• Ensure branch operations are accurate and efficient.

Skills

Customer Service

Customer Experience

Effective Communications

Problem Solving

Managing Priorities

Education

No Degree

Job description

PNC seeks a Client Experience Associate based in Penitas, TX, supporting multiple branches in the Upper Valley Region. The role emphasizes delivering a superior customer experience and educating customers on banking options, with a preference for bilingual Spanish communication.

In-office position with responsibilities spanning lobby engagement, referrals, and daily operational accuracy, aimed at growing customer loyalty and share of wallet.