Bilingual Client Experience Specialist

PNC; Arlington (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC is seeking a Client Experience Associate based in Arlington, TX, supporting multiple branches in the region. The role emphasizes delivering a unique customer experience and educating customers on available financial options, with a focus on increasing loyalty and share of wallet.

The position prioritizes in-office work within PNC's Retail Banking organization, with opportunities to engage customers through lobby activities and referrals to branch staff.

Qualifications

• Roles at this level typically do not require a university/college degree.
• Typically less than 1 year of related experience.
• No degree required.

Responsibilities

• Delivers a unique customer experience and educates customers on financial options.
• Identifies opportunities and refers to branch staff.
• Performs lobby engagement to promote PNC products.
• Uses product and procedural knowledge to solve customer problems.
• Supports sales through service-to-sales and effective lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate based in Arlington, TX, supporting multiple branches in the region. The role emphasizes delivering a unique customer experience and educating customers on available financial options, with a focus on increasing loyalty and share of wallet.

The position prioritizes in-office work within PNC's Retail Banking organization, with opportunities to engage customers through lobby activities and referrals to branch staff.