Client Experience Specialist - Bilingual

Fairygodboss; Boerne (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

PNC seeks a Client Experience Associate for the Boerne, TX branch to deliver a unique customer experience, educate customers on financial options, and increase loyalty. You will engage customers in meaningful conversations to identify opportunities and refer to branch staff for best outcomes.

Ideal candidates may be bilingual in Spanish; this is an in-office role that emphasizes proactive sales and technology-enabled service across daily banking activities.

Qualifications

• Experience in customer service preferred.
• Bilingual Spanish preferred.
• No degree required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Customer Focused

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Spanish Speaking

Education

No Degree

Job description

PNC seeks a Client Experience Associate for the Boerne, TX branch to deliver a unique customer experience, educate customers on financial options, and increase loyalty. You will engage customers in meaningful conversations to identify opportunities and refer to branch staff for best outcomes.

Ideal candidates may be bilingual in Spanish; this is an in-office role that emphasizes proactive sales and technology-enabled service across daily banking activities.