Client Experience Advisor - Bilingual Banking

PNC; Del Rio (TX); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

401(k) with company match

Paid holidays and PTO

Job summary

PNC in Del Rio, TX is seeking a Client Experience Associate to support multiple branches in the Upper Rio Grande Region. This in-office role emphasizes delivering excellent customer experiences, identifying opportunities, and guiding customers through digital tools and banking options.

Preferred Spanish language skills enhance connections with diverse customers. No visa sponsorship is offered for this position, and prior retail banking experience is a plus.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Experience in retail banking or customer service is beneficial.
• Ability to educate customers on banking options and products.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify opportunities through conversations and refer to branch staff as appropriate.
• Engage customers in the lobby and educate on digital tools for transactions.
• Support sales processes and contribute to growing customer share of wallet.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Del Rio, TX is seeking a Client Experience Associate to support multiple branches in the Upper Rio Grande Region. This in-office role emphasizes delivering excellent customer experiences, identifying opportunities, and guiding customers through digital tools and banking options.

Preferred Spanish language skills enhance connections with diverse customers. No visa sponsorship is offered for this position, and prior retail banking experience is a plus.