Bilingual Call Center Associate (Remote Options)

MCI; Killeen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

MCI is seeking motivated and customer-focused bilingual Call Center Representatives to join our growing team in a full-time role. You will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients.

You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience.

Qualifications

• Must be fluent in both English and Spanish.
• Strong verbal and written communication skills.
• Basic computer proficiency and data entry experience.
• Ability to type at least 20 words per minute.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Handle inbound customer interactions in English and Spanish professionally and efficiently.
• Resolve customer inquiries related to products, services, billing, and account management.
• Troubleshoot basic technical issues and provide step-by-step solutions.
• Accurately document customer interactions and update account information.
• Utilize internal systems and knowledge resources to resolve customer concerns.
• Maintain confidentiality of customer information.
• Escalate complex issues when appropriate.
• Meet established quality, productivity, and customer satisfaction goals.
• Participate in ongoing training and development programs.
• Adhere to attendance and schedule requirements.

Skills

Fluent in English & Spanish

Strong communication

Data entry

Typing 20 wpm

Microsoft Office

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking motivated and customer-focused bilingual Call Center Representatives to join our growing team in a full-time role. You will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients.

You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience.