Bilingual Associate Banker – Client Experience & Tech

JPMorgan Chase & Co.; Rancho Santa Margarita (CA); On-site; USD 43,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Associate Banker to provide warm, personal service, welcome clients, and help them achieve their financial goals through banking solutions and digital tools.

You will build trusted client relationships, open and service accounts, and collaborate with the branch team to ensure a seamless customer experience while adhering to all policies and regulatory requirements.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish; reading and speaking in both languages required.
• Client service experience or comparable experience.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby flow, and scheduling meetings with a friendly, attentive approach.
• Exceed client expectations by servicing accounts, opening new accounts, and following policy and regulatory requirements.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App and Chase.com.
• Build trusted relationships by listening, asking questions, and collaborating with branch teammates to meet financial goals.
• Perform branch operations and cash-handling tasks in accordance with bank policies.

Skills

Customer service

Relationship building

Communication skills

Bilingual EN/ES

Problem solving

Team collaboration

Product knowledge

Learning agility

Education

High school diploma or GED

Tools

Cash handling

Job description

JPMorgan Chase & Co. in the United States seeks an Associate Banker to provide warm, personal service, welcome clients, and help them achieve their financial goals through banking solutions and digital tools.

You will build trusted client relationships, open and service accounts, and collaborate with the branch team to ensure a seamless customer experience while adhering to all policies and regulatory requirements.