Client-Centric Banking Associate & Relationship Builder

JPMorgan Chase & Co.; Ephrata (Lancaster County); On-site; USD 42,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Associate Banker to deliver warm, personalized service while leveraging digital banking tools. You will greet clients, manage lobby flow, and support account opening and servicing in a busy branch.

The role emphasizes building trusted relationships, educating clients on products, and collaborating with the branch team to meet financial goals while adhering to policies and regulatory standards.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to learn products and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet and queue system.
• Exceed client expectations by servicing accounts, opening new accounts, and following policies and regulatory requirements.
• Educate clients on day‑to‑day banking and digital tools like Chase Mobile App, Chase.com, and ATMs.

Skills

Client service

Communication

Tech literacy

Teamwork

Problem solving

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. seeks an Associate Banker to deliver warm, personalized service while leveraging digital banking tools. You will greet clients, manage lobby flow, and support account opening and servicing in a busy branch.

The role emphasizes building trusted relationships, educating clients on products, and collaborating with the branch team to meet financial goals while adhering to policies and regulatory standards.