Bilingual Admin Coordinator – Towing & Fleet Ops

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance $15K

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services, Ace Wrecker division, is seeking an Administrative Assistant I to serve as the operational backbone of a fast-paced tow yard and fleet-service environment. You will be the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency.

The role focuses on accounts payable/receivable, data entry, towing tickets, invoices, and payments, while coordinating with drivers, dispatch, and

Qualifications

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast‑paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

Responsibilities

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem‑solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

Skills

English & Spanish

Data entry

Office software

Communication skills

Job description

Guardian Fleet Services, Ace Wrecker division, is seeking an Administrative Assistant I to serve as the operational backbone of a fast-paced tow yard and fleet-service environment. You will be the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency.

The role focuses on accounts payable/receivable, data entry, towing tickets, invoices, and payments, while coordinating with drivers, dispatch, and