Ops Dispatcher: Tow & Recovery Coordination

Guardian Fleet Services Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life and AD&D insurance

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Sign on Bonus

Job summary

Guardian Fleet Services is seeking a Dispatcher to coordinate and dispatch tow trucks for service calls, accidents, and customer requests. The role requires strong communication, multitasking, and knowledge of towing operations.

You will serve as the central point of contact between drivers, customers, law enforcement, and management. The Dispatcher will monitor driver status, route efficiency, and safety advisories while maintaining excellent customer service and accurate documentation in

Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high-stress situations.
• Proficiency with dispatch software and GPS systems is a plus.
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes (preferred).
• Ability to pass background and drug screening.
• Must be able to communicate fluently in English.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after-hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Skills

Dispatch experience

Strong communication

Multitasking

Calm under pressure

GPS/tracking proficiency

Dispatch software

Basic computer skills

Towing terminology knowledge

Tools

Dispatch software

GPS systems

Job description

Morning Shift: Start time between 6:00 AM and 9:00 AM, with corresponding end times between 2:30 PM and 5:30 PM.

What It Means to Be a Dispatcher at Guardian Fleet Services

Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication, coordination, and support for our entire operation. Dispatchers are the heartbeat of the company—balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. At Guardian Fleet Services, dispatchers don’t just send trucks—they keep the mission moving.

Job Summary

The Dispatcher is responsible for coordinating and dispatching light, medium, and heavy‑duty tow trucks to service calls, accident scenes, and customer requests. This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication between drivers, customers, law enforcement, and company management.

Key Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after‑hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Required Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high‑stress situations.
• Proficiency with dispatch software, GPS systems is a plus
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes (preferred).
• Ability to pass background and drug screening.
• Must be able to communicate fluently in English

General Physical Demands

• Sit for extended periods (up to 8–12 hours during busy shifts).
• Stand, walk, and move between office areas as needed.
• Lift and carry office items, paperwork, or small equipment up to20–25 lbs.
• Perform repetitive hand and wrist motions when typing or using communication equipment.

Benefits Offered:

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus
• $1500 Sign on Bonus

EEOC Policy Statement- We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.