Ops Dispatcher: Tow & Recovery Coordination

Guardian Fleet Services; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life and AD&D insurance

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Sign on Bonus

Job summary

Guardian Fleet Services is seeking a Dispatcher to coordinate and dispatch tow trucks for service calls, accidents, and customer requests. The role requires strong communication, multitasking, and knowledge of towing operations.

You will serve as the central point of contact between drivers, customers, law enforcement, and management. The Dispatcher will monitor driver status, route efficiency, and safety advisories while maintaining excellent customer service and accurate documentation in

Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high-stress situations.
• Proficiency with dispatch software and GPS systems is a plus.
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes (preferred).
• Ability to pass background and drug screening.
• Must be able to communicate fluently in English.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after-hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Skills

Dispatch experience

Strong communication

Multitasking

Calm under pressure

GPS/tracking proficiency

Dispatch software

Basic computer skills

Towing terminology knowledge

Tools

Dispatch software

GPS systems

Job description

Guardian Fleet Services is seeking a Dispatcher to coordinate and dispatch tow trucks for service calls, accidents, and customer requests. The role requires strong communication, multitasking, and knowledge of towing operations.

You will serve as the central point of contact between drivers, customers, law enforcement, and management. The Dispatcher will monitor driver status, route efficiency, and safety advisories while maintaining excellent customer service and accurate documentation in