Administrative Assistant

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance $15K

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services, Ace Wrecker division, is seeking an Administrative Assistant I to serve as the operational backbone of a fast-paced tow yard and fleet-service environment. You will be the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency.

The role focuses on accounts payable/receivable, data entry, towing tickets, invoices, and payments, while coordinating with drivers, dispatch, and

Qualifications

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast‑paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

Responsibilities

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem‑solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

Skills

English & Spanish

Data entry

Office software

Communication skills

Job description

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally. Join us and become part of a company where your talents are valued and opportunities for advancement abound.

Position: Administrative Assistant

Location: Ace Wrecker

Job Id:1758-Ace Orlando

# of Openings:1

Ace Wrecker, a division of Guardian Fleet Services

Being an Administrative Assistant at Guardian Fleet Services means you are the operational backbone of a fast‑paced towing and fleet‑service environment. You’re the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency. Your work keeps the office organized, compliant, and running smoothly while supporting dispatch, management, and field operations.

Position Summary

The Administrative Assistant I supports daily office operations within a fast‑paced towing and impound environment. This role focuses on account payables, accounts receivables, customer communication, data entry, and accurate documentation of towing tickets, invoices, and payments. The Administrative Assistant ensures smooth coordination between drivers, dispatch, customers, and management while maintaining a high level of professionalism and attention to detail.

Key Responsibilities

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem‑solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

Qualifications

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast‑paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

Physical & Work Environment Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 20 lbs. (files, office supplies, etc.).
• Work performed in an office located within an active tow yard; exposure to outdoor noise and vehicle traffic when assisting customers.

Benefits Offered

• Paid Time Off & Paid Holidays
• $15K Employer paid Life Insurance and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.

Ace Wrecker, a division of Guardian Fleet Services

Being an Administrative Assistant at Guardian Fleet Services means you are the operational backbone of a fast‑paced towing and fleet‑service environment. You’re the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency. Your work keeps the office organized, compliant, and running smoothly while supporting dispatch, management, and field operations.

Position Summary

The Administrative Assistant I supports daily office operations within a fast‑paced towing and impound environment. This role focuses on account payables, accounts receivables, customer communication, data entry, and accurate documentation of towing tickets, invoices, and payments. The Administrative Assistant ensures smooth coordination between drivers, dispatch, customers, and management while maintaining a high level of professionalism and attention to detail.

Key Responsibilities

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem‑solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

Qualifications

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast‑paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

Physical & Work Environment Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 20 lbs. (files, office supplies, etc.).
• Work performed in an office located within an active tow yard; exposure to outdoor noise and vehicle traffic when assisting customers.

Benefits Offered

• Paid Time Off & Paid Holidays
• $15K Employer paid Life Insurance and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.