Administrative Assistant - Sapps Wrecker

Guardian Fleet Services Inc.; Port Wentworth (GA); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance & AD&D

401(k) Plan

Disability (STD/LTD)

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services Inc. is seeking an Administrative Assistant I for Sapps Wrecker, a division of Guardian Fleet Services. The role is based in an active tow yard environment, with an hourly compensation range of $20/hr - $21/hr.

You will handle calls, data entry, and documentation for towing tickets, invoices, and payments. The ideal candidate supports accounts payable/receivable, coordinates with dispatch and management, and maintains professional communication with customers, drivers,

Qualifications

• 1+ year of administrative or customer service experience.
• Excellent verbal and written communication in English and Spanish.
• Strong data entry and general computer skills.
• Ability to learn towing/impound management systems quickly.
• Detail-oriented and accurate documentation.

Responsibilities

• Dispatch and manage calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Coordinate with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support billing reviews and payment verification.
• Maintain databases and filing systems.
• Answer invoice questions and payment options.

Skills

Customer service

Bilingual English/Spanish

Data entry

Phone etiquette

Administrative support

Office software

GPS

Company software

Tools

Office software

GPS

Company software

Job description

Location: SAPPs Wrecker

Job Id:1762

# of Openings:1

Sapps Wrecker, a division of Guardian Fleet Services

Hourly Compensation Range: $20/hr - $21/hr

Being an Administrative Assistant at Guardian Fleet Services means you are the operational backbone of a fast‑paced towing and fleet‑service environment. You’re the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency. Your work keeps the office organized, compliant, and running smoothly while supporting dispatch, management, and field operations.

Position Summary

The Administrative Assistant I supports daily office operations within a fast‑paced towing and impound environment. This role focuses on account payables, accounts receivables, customer communication, data entry, and accurate documentation of towing tickets, invoices, and payments. The Administrative Assistant ensures smooth coordination between drivers, dispatch, customers, and management while maintaining a high level of professionalism and attention to detail.

Key Responsibilities

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem-solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

Qualifications

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast-paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

Physical & Work Environment Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 20 lbs. (files, office supplies, etc.).
• Work performed in an office located within an active tow yard; exposure to outdoor noise and vehicle traffic when assisting customers.

Benefits Offered:

• Paid Time Off & Paid Holidays
• $15K Employer paid Life Insurance and AD&D
• 401(k) Plan
• Short Term Disability & Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.