Dispatcher - Towing & Emergency Ops (Sign-On Bonus)

Guardian Fleet Services; Euless (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, & Vision Plans

Life and AD&D

401(k) Plan

Short/Long Term Disability

Hospital Indemnity

Cancer plan

Accident Insurance

Employee Assistance Program

Employee Referral Bonus

Sign on Bonus

Job summary

Guardian Fleet Services is seeking a Dispatcher to coordinate tow truck assignments and service calls across our operations. The role requires clear communication, multitasking, and the ability to stay composed under pressure while ensuring timely responses to customer requests.

You will be the central link between drivers, customers, law enforcement, and management, prioritizing calls, routing, and maintaining safety and efficiency throughout the shift.

Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high-stress situations.
• Proficiency with dispatch software, GPS systems is a plus
• Basic computer applications.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after‑hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Skills

Communication

Multitasking

Calm under pressure

Dispatch experience

Tools

Dispatch software

GPS systems

Basic computer applications

Job description

Guardian Fleet Services is seeking a Dispatcher to coordinate tow truck assignments and service calls across our operations. The role requires clear communication, multitasking, and the ability to stay composed under pressure while ensuring timely responses to customer requests.

You will be the central link between drivers, customers, law enforcement, and management, prioritizing calls, routing, and maintaining safety and efficiency throughout the shift.