24/7 Dispatch Call Taker – Towing & Roadside

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance & AD&D

401(k)

Disability Insurance

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services Inc. is seeking a reliable Call Taker for our 24/7 dispatch center in Ace Wrecker. You will answer calls, collect details for towing and roadside assistance, and enter requests into our dispatch system, while staying calm in a fast-paced environment.

The role requires a high school diploma, strong communication, data-entry skills, and the ability to multitask. Evening, weekend, and holiday shifts may be required. Benefits are included.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills essential.
• Basic computer and data-entry skills required.
• Ability to multitask in a fast-paced environment.
• Dependable attendance and punctuality required.

Responsibilities

• Answer incoming customer calls in a professional manner.
• Gather accurate information for towing, recovery, and roadside service requests.
• Enter service requests into our dispatch system.
• Verify customer, vehicle, and location information.
• Communicate call details to dispatchers.
• Provide updates and assistance to customers as needed.
• Maintain accurate records and call notes.
• Follow company procedures and protect confidential information.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or equivalent

Job description

Guardian Fleet Services Inc. is seeking a reliable Call Taker for our 24/7 dispatch center in Ace Wrecker. You will answer calls, collect details for towing and roadside assistance, and enter requests into our dispatch system, while staying calm in a fast-paced environment.

The role requires a high school diploma, strong communication, data-entry skills, and the ability to multitask. Evening, weekend, and holiday shifts may be required. Benefits are included.