Bike Service Expert & Rider Experience Pro

Incycle Bicycles; Irvine (CA); Hybrid; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health care

Dental

Vision

HSA

401(k) with match

Paid parental leave

Employee discounts

Zusammenfassung

Specialized in Irvine seeks a Service Technician to be the front line for rider interactions, providing expert bike service and guidance to help customers ride longer and better. You will work on in-store experiences and collaborate with staff to drive service and profitability.

You’ll engage with riders both in-store and remotely, scheduling repairs, filling work orders, and delivering exceptional service while representing the brand’s reputation for quality and expertise.

Qualifikationen

• Bike shop or bike mechanic experience preferred.
• Excellent communication with riders and team members.
• Ability to stand for extended periods and lift at least 50 lbs.

Aufgaben

• Assist customers with product/service selection and provide expert bicycle advice.
• Identify and locate needed services and process service work orders.
• Maintain knowledge of merchandise and assist with bike sales when needed.

Kenntnisse

Bike mechanic experience

Customer service

Communication skills

Tools

Lightspeed POS

Jobbeschreibung

Specialized in Irvine seeks a Service Technician to be the front line for rider interactions, providing expert bike service and guidance to help customers ride longer and better. You will work on in-store experiences and collaborate with staff to drive service and profitability.

You’ll engage with riders both in-store and remotely, scheduling repairs, filling work orders, and delivering exceptional service while representing the brand’s reputation for quality and expertise.