Bike Service Technician & Rider Experience Lead

Specialized Retail East Coast LLC; Virginia (MN); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

Health Savings Account

401(k) with match

Paid holidays

Employee discounts

Parental leave

Descripción de la vacante

Specialized is seeking a Service Technician at Carytown Bicycles in Henrico, VA. You will be the front-line expert, helping riders with service needs, tuning, and product recommendations while delivering outstanding in-store experiences.

Ideal candidates bring bike shop know-how, strong communication, and a readiness to work weekends, with a focus on safety and customer satisfaction as part of our rider-first approach.

Formación

• Bike shop / bike mechanic experience preferred.
• Excellent communication with riders and team members.
• Willing to work weekends as required.
• Ability to stand long hours and lift at least 50 lbs.

Responsabilidades

• Assist riders with service menu, tune ups, and cart services.
• Speak authoritatively on technical matters related to bicycles.
• Provide enthusiastic, courteous customer service with a 'wow' experience.
• Record service work orders accurately and schedule repairs.
• Assist customers in product/service selection with current knowledge.

Conocimientos

Bike mechanic

Customer service

Weekend availability

Communication skills

Lifting 50 lbs

Descripción del empleo

Specialized is seeking a Service Technician at Carytown Bicycles in Henrico, VA. You will be the front-line expert, helping riders with service needs, tuning, and product recommendations while delivering outstanding in-store experiences.

Ideal candidates bring bike shop know-how, strong communication, and a readiness to work weekends, with a focus on safety and customer satisfaction as part of our rider-first approach.