Bike Shop Service Pro & Rider Care Lead

Specialized; San Dimas (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

HSA

Disability insurance

Life insurance

401(k) with match

8 weeks paid parental leave

Paid holidays

Employee discounts

Job summary

Specialized in San Dimas, CA is seeking a Service Technician to engage riders, perform expert bike servicing, and help drive in-store brand experiences. You will work with riders on-site and remotely, identifying needs and offering options from a service menu and tune-ups.

You will fill service orders, advise on parts and maintenance, assist with bike sales, and support staff to deliver best-in-class rider service.

Qualifications

• Bike shop experience preferred.
• Strong customer service and communication skills.
• Ability to lift 50 lbs and stand for extended periods.

Responsibilities

• Provide exceptional rider service and product recommendations.
• Accurately fill service work orders and schedule repairs.
• Assist with bike sales and store duties as needed.
• Maintain general cleanliness and proper store operations.

Skills

Bike mechanic

Customer service

Tools

Lightspeed POS

Job description

Specialized in San Dimas, CA is seeking a Service Technician to engage riders, perform expert bike servicing, and help drive in-store brand experiences. You will work with riders on-site and remotely, identifying needs and offering options from a service menu and tune-ups.

You will fill service orders, advise on parts and maintenance, assist with bike sales, and support staff to deliver best-in-class rider service.