Banking Operations Manager - AI-Driven Payments

Brex; Utah; Hybrid; USD 106,000 - 132,000; Full time

Job summary

Brex is seeking a Manager, Banking Operations to lead a core team responsible for money movement, monitoring, and risk controls. You will coach analysts, set priorities, and implement scalable processes that scale with growth while maintaining high accuracy and audit readiness.

The role requires deep experience in payments operations, strong people-management skills, and a strategic view on applying AI to improve efficiency and decision quality within a regulated financial services environment.

Qualifications

• 5+ years of banking/payments operations or related high-risk environment.
• 2+ years of direct people management experience.
• Practical fluency with AI tools and ability to apply them for efficiency.
• Experience working with external banking partners and regulatory controls.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex's AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Skills

Banking operations

People management

AI tools fluency

Risk & compliance awareness

Tools

SQL

Excel

Job description

Brex is seeking a Manager, Banking Operations to lead a core team responsible for money movement, monitoring, and risk controls. You will coach analysts, set priorities, and implement scalable processes that scale with growth while maintaining high accuracy and audit readiness.

The role requires deep experience in payments operations, strong people-management skills, and a strategic view on applying AI to improve efficiency and decision quality within a regulated financial services environment.